Free chargeback tool

Chargeback reason code lookup

Every major Visa, Mastercard, American Express and Discover chargeback reason code, in plain English: what it means, the evidence that wins it, and your response deadline. Built for service businesses.

Visa

Visa 13.1

Merchandise/Services Not Received

Visa 13.2

Cancelled Recurring Transaction

Visa 13.3

Not as Described or Defective Merchandise/Services

Visa 13.5

Misrepresentation

Visa 13.6

Credit Not Processed

Visa 13.7

Cancelled Merchandise/Services

Visa 10.4

Other Fraud – Card-Absent Environment

Visa 11.3

No Authorization

Visa 12.5

Incorrect Amount

Visa 12.6.1

Duplicate Processing

Visa 12.1

Late Presentment

Mastercard

Mastercard 4837

No Cardholder Authorization

Mastercard 4863

Cardholder Does Not Recognize

Mastercard 4853

Cardholder Dispute

Mastercard 4855

Goods or Services Not Provided

Mastercard 4841

Cancelled Recurring or Digital Goods Transactions

Mastercard 4834

Point-of-Interaction Error

Mastercard 4842

Late Presentment

Mastercard 4808

Authorization-Related Chargeback

American Express

Amex C08

Goods/Services Not Received

Amex C31

Goods/Services Not as Described

Amex C28

Cancelled Recurring Billing

Amex C05

Goods/Services Cancelled

Amex C02

Credit Not Processed

Amex F29

Card Not Present

Amex F24

No Card Member Authorization

Amex P05

Incorrect Charge Amount

Amex P08

Duplicate Charge

Discover

Discover UA02

Fraud – Card Not Present

Discover RG

Non-Receipt of Goods or Services

Discover RM

Quality of Goods or Services (Not as Described)

Discover AP

Cancelled Recurring Transaction

Discover RN2

Credit Not Processed

Discover DP

Duplicate Processing