American Express reason code
American Express reason code C08: Goods/Services Not Received
The Card Member says they did not receive the service they paid for.
Network: American ExpressCategory: Card Member DisputeResponse window: ~20 days
What Amex C08 means
American Express C08 is goods or services not received, or only partially received. For a service business it is the non-delivery dispute.
When issuers use it
Amex files C08 when a Card Member reports they did not receive the service they paid for.
Mistakes that lose this dispute
- Submitting only the invoice, with no proof the service was delivered
- Relying on verbal or undated delivery with no written record
- Missing the response deadline, which forfeits the dispute automatically
FAQ
Frequently asked questions
How do I prove a service was delivered?
Show a dated record of each deliverable or session, plus any message where the client acknowledged it. Services have no tracking number, so your own delivery log and the client's written engagement are the proof that wins.
Can I win if the client just says they never got it?
Yes, when your evidence shows otherwise. A signed agreement, a dated delivery log and messages where the client engaged with the work outweigh an unsupported claim of non-delivery.