Free chargeback tool
Statement descriptor checker and generator
A charge customers can't recognise becomes a chargeback. Enter your brand and see how clear your billing descriptor is, then generate one that sends customers to you instead of their bank.
Guidance only. Your payment processor sets the final descriptor format and length, often a fixed brand prefix plus a short field. Confirm the preview on a real statement.
Why the descriptor matters
Weeks after they pay, the statement line is the only thing a customer sees. If they can't tell it is you, they call their bank instead of you, and that becomes a does-not-recognise or card-absent fraud dispute you then have to fight.
What a good descriptor carries
A recognisable brand name first, then a product hint and a support phone, inside the character limit so nothing truncates. Get this right and a share of disputes never start.
FAQ
Frequently asked questions
What is a statement or billing descriptor?
It is the text that appears on a customer's card statement for your charge. If it doesn't clearly show your brand and a way to contact you, customers dispute the charge instead of recognising it.
How do I change my descriptor?
Your payment processor sets it (Stripe, Square, PayPal or your acquirer). Update it in their dashboard; most allow a brand prefix plus a short descriptor and a support phone number.
Does a better descriptor really reduce chargebacks?
Yes. 'Cardholder does not recognise' is one of the most common disputes. A recognisable brand name and a support phone mean customers call you first, so the dispute never starts.