Proof for people who sell
The evidence file that wins service chargebacks
Consultants, coaches, agencies and freelancers lose almost every dispute because there is no tracking number. Winning Disputes builds the file before you get paid, and hands you the dispute pack in one click when the bank writes.
About the problem
The analyst has four minutes and is looking for a carrier scan
A shop that ships a parcel can show delivery and a signature. Someone who delivered a call, a document or a month of work has nothing the bank recognises, so the cardholder's claim stands, the fee is reversed, and the dispute counts against the account either way.
See what changes with a file →Why we start before the chargeback →
Three lost disputes in a quiet month is enough for an aggregator to close the account and hold the balance for six months.
Winning Disputes exists so that never comes down to your word against theirs. The agreement, the identity, the delivery and the client's own confirmation are on file before the money moves.
Agreement, signed first
Your client reads the engagement agreement on a private link, ticks three boxes and signs. Name, email, IP address, time and version are recorded and a copy goes to both of you. Nothing is invoiced before this.
Identity, matched
Straight after signing: an ID photo and a selfie on their phone. The name is matched to the agreement and to the card that pays, so a "not me" claim has nowhere to go.
Delivery, logged
Every file and call summary goes out through the tool as a dated, hashed message to the client's own address, with an open receipt. For a service, this is the tracking number.
Best for you
One page that answers the reason code, then the proof in order
When a chargeback arrives you pick the engagement and the reason code. The pack is built from the log: summary page, reason-code response, exhibits strongest first, sized to your processor's upload limit. Ten minutes instead of a lost weekend.
See plans and pricing →Built for the numbers that actually close accounts
Our process
From first email to signed acknowledgement
You add one step before the invoice and one after delivery. The tool does everything in between and keeps the record.
Send the agreement link
Six fields, one click. The client signs and verifies on their phone in about three minutes.
Invoice unlocks, on your processor
The Invoice button stays locked until the agreement is signed and the identity matched. Then it creates the invoice on your Square, Airwallex or Mollie account and sends the client straight to it.
Deliver through the log, close with a "confirmed"
Files, call summaries and the final acknowledgement all leave a dated record. If a dispute ever comes, the pack is one click.
Pricing plans
Simple plans, monthly or yearly
Pay monthly, or pay yearly and get two months free. Every plan includes a 14-day money-back guarantee.
Solo
For one person who sells their time and wants every fee defensible
- One seat
- Unlimited engagements
- Agreement, identity check, delivery log, dispute pack
- Square and Airwallex invoices, more to follow
- Evidence kept for two years after each engagement
Team
For agencies and practices with up to five people delivering
- Everything in Solo
- Up to five seats
- Your own agreement template and branding on client pages
- Shared delivery logs and dispute packs
- Priority support during a live dispute
Add-on for Solo and Team
Expert dispute response
When a chargeback lands, a dispute specialist reads your evidence file and the bank's reason code, writes the response letter and puts the exhibits in order, ready for you to submit to your processor. Delivered by email within two business days.
Prices in US dollars. Tax is added at checkout where it applies. Details in our pricing, terms and refund policy.
Works together
Built by a merchant, not a bank
Twenty years selling online, terminated by a dozen processors, rebuilt every time, and the author of Chargeback Proof, the merchant's playbook on disputes. The method in the tool is the method in the book.
Read the bookQuestions merchants ask
Does it take the payment?
No. The invoice is created on your own processor account and the money goes to you as it does today. The tool holds the evidence, not the funds, so there is no new account to be reviewed or frozen.
Does it guarantee I win?
No one can; issuers decide. What it does is make sure the six things that win are in the file every time and produce the pack in the form the analyst rules on. Merchants with those files win most service disputes. Merchants without them lose almost all.
Who is it for?
Consultants, coaches, agencies, freelancers, tutors, designers, developers and practices that take card payments for services and have no tracking number to show when a client disputes the fee.
What about existing clients?
Send the agreement link to a current client at any point and log deliverables from the day you start. The dispute pack works with whatever is in the log.