Discover reason code
Discover reason code RG: Non-Receipt of Goods or Services
The cardholder paid but did not receive what was purchased.
Network: DiscoverCategory: Service DisputeResponse window: ~30 days
What Discover RG means
Discover RG is non-receipt of goods, services or cash: the cardholder paid but did not receive what was purchased.
When issuers use it
Discover files RG when a client reports non-delivery of the service they paid for.
Mistakes that lose this dispute
- Submitting only the invoice, with no proof the service was delivered
- Relying on verbal or undated delivery with no written record
- Missing the response deadline, which forfeits the dispute automatically
FAQ
Frequently asked questions
How do I prove a service was delivered?
Show a dated record of each deliverable or session, plus any message where the client acknowledged it. Services have no tracking number, so your own delivery log and the client's written engagement are the proof that wins.
Can I win if the client just says they never got it?
Yes, when your evidence shows otherwise. A signed agreement, a dated delivery log and messages where the client engaged with the work outweigh an unsupported claim of non-delivery.