Visa reason code
Visa reason code 12.5: Incorrect Amount
The amount charged does not match the amount agreed.
Network: VisaCategory: Processing ErrorResponse window: ~30 days
What Visa 12.5 means
Visa 12.5 is an incorrect-amount processing error: the amount charged does not match the amount the cardholder agreed to.
When issuers use it
An issuer files 12.5 when the settled amount differs from the authorised or agreed amount.
Mistakes that lose this dispute
- Charging a different amount than quoted without approval
- Having no written agreement on the price
FAQ
Frequently asked questions
The customer disputes the amount charged. What now?
Show the agreed price in the signed agreement or approved invoice. If you charged what was agreed, the dispute does not hold.
We changed the price mid-project. How do I defend it?
Keep the client's written approval of the revised amount; that approval is what defends the charge.