American Express reason code
American Express reason code C31: Goods/Services Not as Described
The Card Member says what they received did not match the description.
Network: American ExpressCategory: Card Member DisputeResponse window: ~20 days
What Amex C31 means
American Express C31 is goods or services not as described. The Card Member says what they received did not match the description.
When issuers use it
Amex raises C31 when a client claims the delivered service differed from what was agreed or advertised.
Mistakes that lose this dispute
- Arguing quality is subjective instead of showing it met the agreed scope
- Having no written scope to compare the deliverable against
- Ignoring a revision the client was entitled to under your terms
FAQ
Frequently asked questions
The client says the work wasn't good enough. How do I fight that?
Compare the deliverable to the written scope the client agreed to. If it met the specification and the client approved milestones along the way, a not-as-described claim does not hold.
Does offering a revision help my case?
Yes. Showing you offered the revisions your terms promise demonstrates good faith and that the service was delivered as agreed.