Discover reason code
Discover reason code RM: Quality of Goods or Services (Not as Described)
The cardholder disputes the quality of the service, i.e. not as described.
Network: DiscoverCategory: Service DisputeResponse window: ~30 days
What Discover RM means
Discover RM is a quality dispute: the cardholder disputes the quality of the goods or services, in other words not as described.
When issuers use it
Discover raises RM when a client claims the delivered service did not meet the agreed standard or description.
Mistakes that lose this dispute
- Arguing quality is subjective instead of showing it met the agreed scope
- Having no written scope to compare the deliverable against
- Ignoring a revision the client was entitled to under your terms
FAQ
Frequently asked questions
The client says the work wasn't good enough. How do I fight that?
Compare the deliverable to the written scope the client agreed to. If it met the specification and the client approved milestones along the way, a not-as-described claim does not hold.
Does offering a revision help my case?
Yes. Showing you offered the revisions your terms promise demonstrates good faith and that the service was delivered as agreed.