Mastercard reason code
Mastercard reason code 4841: Cancelled Recurring or Digital Goods Transactions
A recurring charge the cardholder says should have stopped, or a disputed digital purchase.
What Mastercard 4841 means
Mastercard 4841 covers cancelled recurring or digital-goods transactions: a repeating charge the cardholder says should have stopped, or a digital purchase they dispute.
When issuers use it
Issuers file 4841 when a client disputes a renewal they believe they cancelled, or a digital-goods charge.
Mistakes that lose this dispute
- Billing after a valid cancellation was received
- Having no clear, accepted cancellation policy
- Making cancellation hard, which issuers treat unfavourably
FAQ
Frequently asked questions
The customer says they cancelled. Can I still win?
Only if the billed period was before the cancellation took effect, or no valid cancellation was received. Show your cancellation terms and the records of when, or whether, the client cancelled.
How do I prevent recurring chargebacks?
Disclose the billing schedule clearly, send a reminder before each charge, and make cancellation simple. A clean, accepted cancellation policy is your strongest defence.